Point of View in Formal Correspondence

Question 1

Read this extract: "I bought a rice cooker at your Malabon branch on May 3. It stopped heating after two weeks. I am asking for a replacement unit." Which point of view is the letter written from?

Accepted Answer

First person singular, because the sender reports the fault as 'I'

Answer

First person plural, because the sender reports the fault as 'we'

Answer

Second person, because the sender reports the fault as 'you'

Answer

Third person, because the sender reports the fault as 'the undersigned'

Question 2

A subdivision association writes: "We have reported the broken streetlight three times since June. Our fifty households still walk home in the dark." Which point of view does this letter use?

Accepted Answer

First person plural, because 'we' and 'our' cover the senders as a group

Answer

First person singular, because 'we' still stands for the one officer signing

Answer

Second person, because 'our households' points at the reader of the letter

Answer

Third person, because 'fifty households' names people outside the letter

Question 3

A letter opens: "We, the tenants of Block 4, report a leaking water main." Its third paragraph says: "I have paid my water bill on time since March." What has happened between the two parts?

Accepted Answer

The point of view shifts from first person plural to first person singular

Answer

The point of view shifts from first person singular to first person plural

Answer

The point of view shifts from first person plural to second person

Answer

The point of view shifts from first person plural to third person

Question 4

A complaint signed by fifty households keeps to "we" until the remedy: "I want my own line repaired first." What does that shift cost the letter?

Accepted Answer

It narrows a group complaint into one household's request, so the remedy no longer matches the senders

Answer

It raises the register above the earlier paragraphs, so the tone no longer matches the subject line

Answer

It drops the background of the complaint, so the recipient cannot tell when the fault began

Answer

It moves blame onto the recipient, so the letter reads as a threat rather than a report

Question 5

Aling Nita is one customer of Sampaguita Water District. She is complaining about her own overbilling of PHP 1,240. Which point of view fits her standing?

Accepted Answer

'I', because the fault she can report happened to her own account alone

Answer

'We', because every customer of the district pays the same monthly rate

Answer

'We', because her neighbors would agree that the billing notice is confusing

Answer

'The undersigned', because her name already appears at the end of the letter

Question 6

Twelve parents at Mabini National High School agreed together to complain about an unrepaired classroom ceiling. Which point of view fits their standing?

Accepted Answer

'We', because all twelve senders agreed to the letter and share the same fault

Answer

'I', because only the parent who signs the letter can answer for its contents

Answer

'I', because a principal replies faster to one named parent than to a group

Answer

'The undersigned', because formal school letters avoid the pronouns 'I' and 'we'

Question 7

A tenants' letter about a broken gate is written as "we" from start to finish. Which sentence would break that point of view?

Accepted Answer

"I have kept my receipts for every payment made since January."

Answer

"We have kept our receipts for every payment made since January."

Answer

"We reported the broken gate to the guardhouse twice last month."

Answer

"We ask that the gate be repaired before the end of April."

Question 8

A letter states: "The undersigned respectfully reports that the delivery van damaged the gate on July 8." Which point of view does that sentence use?

Accepted Answer

Third person, because the sender is named as 'the undersigned'

Answer

First person singular, because only one sender signs the letter

Answer

First person plural, because 'the undersigned' may cover several signers

Answer

Second person, because the sentence reports what the recipient's van did

Question 9

Only Mr. Reyes was overcharged by Bagong Silang Cable, yet his letter says: "We, the residents of Purok 5, have all been overcharged." Why can he not honestly make that claim?

Accepted Answer

He speaks for residents who have not reported the same fault or agreed to the letter

Answer

He names his purok, and a letter of complaint may not identify the sender's street

Answer

He reports a billing fault, and only the provider's own office may state an amount

Answer

He uses 'we', and a letter to a company is always too formal for that pronoun

Question 10

A commuter's letter is written as "I" until the last paragraph: "We commuters ask for the 6 a.m. trip back." Which revision keeps the letter's point of view and still states the complaint?

Accepted Answer

"I ask that the 6 a.m. trip be restored, as it was cancelled without notice."

Answer

"We commuters hope the 6 a.m. trip returns, as it was cancelled without notice."

Answer

"You cancelled the 6 a.m. trip without notice and must bring it back at once."

Answer

"The undersigned notes that some morning trips were changed without notice."

Question 11

In a letter of complaint, writing as "we" is honest only when the sender speaks for a group that shares the fault and agreed to the complaint.

Accepted Answer

True

Answer

False

Question 12

A letter reads: "I waited two hours at your Cubao terminal. You never post delays and you do not care about passengers." What does the shift to "you" cost the letter?

Accepted Answer

It turns a report of a fault into an accusation, so the recipient reads blame instead of the complaint

Answer

It takes the sender out of the letter, so the recipient cannot tell who was delayed

Answer

It states the remedy too early, so the recipient meets the request before the background

Answer

It repeats the background twice, so the recipient loses the order of the events

Question 13

A letter is written as "I" until its closing line: "The undersigned trusts that this matter will be settled soon." What does that shift cost the letter?

Accepted Answer

It ends in a distant voice unlike the sender who reported the fault, so the letter loses one voice

Answer

It turns to the reader's point of view, so the closing seems to blame the recipient for the fault

Answer

It adds a second sender, so the recipient thinks a group signed the letter instead of one person

Answer

It drops the sender's name, so the recipient can no longer tell who wrote the letter at all

Question 14

A letter from the Purok 5 residents' group is written as "we" throughout. Which closing keeps that point of view?

Accepted Answer

"We hope to receive your reply on the repair schedule by April 30."

Answer

"I hope to receive your reply on the repair schedule by April 30."

Answer

"You should send a reply on the repair schedule before April 30."

Answer

"The undersigned hopes for a reply on the repair schedule by April 30."

Question 15

Miss Alvarez sends a complaint about four broken electric fans for the 42 learners of Grade 9-Rizal. Which opening states her standing accurately?

Accepted Answer

"We, the 42 learners and adviser of Grade 9-Rizal, report that four fans have not worked since June."

Answer

"I report that four electric fans in my own classroom have not worked since June."

Answer

"We, the learners of Mabini National High School, report that four fans have not worked since June."

Answer

"The undersigned reports that four fans in a certain classroom have not worked since June."

Question 16

Only Ana's delivery from Malaya Appliances arrived damaged; her two neighbors' deliveries were fine. Which point of view fits her complaint?

Accepted Answer

'I', because the fault she can report is the one that happened to her own delivery

Answer

'We', because all three deliveries came from the same branch on the same day

Answer

'We', because her neighbors would also want the delivery service improved

Answer

'The undersigned', because a sender's standing reads as clearer without a pronoun

Question 17

A complaint to a telecom provider says: "We have called your hotline eleven times." A later line says: "I called once and then gave up." What does the shift cost the letter?

Accepted Answer

It contradicts the earlier count, so the recipient can no longer trust the record of calls

Answer

It turns to the second person, so the recipient reads the later line as an accusation

Answer

It raises the register, so the recipient may treat the later line as a legal notice

Answer

It switches to third person, so the recipient thinks someone outside the group wrote it

Question 18

A barangay captain writes to the city engineering office: "Our barangay has waited eight months for the drainage repair." Whose standing does "our" claim here?

Accepted Answer

The whole barangay, which he speaks for as its elected official

Answer

His own household, on the street where the drainage floods worst

Answer

Only the barangay council, which voted to send the letter

Answer

Only the residents living beside the blocked drainage canal

Question 19

Mr. Cruz complains on his own about his own cut phone line. Which sentence in his letter claims standing he does not have?

Accepted Answer

"We in this subdivision have all lost our lines since Monday."

Answer

"I have been without a working line since Monday morning."

Answer

"I ask that my line be restored within three working days."

Answer

"I reported the fault to your hotline on Monday afternoon."

Question 20

Two neighbors sign one complaint about a shared water meter, but the letter is written as "I" throughout. What does that point of view cost the letter?

Accepted Answer

It hides the second sender, so the recipient may act on one household's account only

Answer

It raises the register too high, so the recipient may treat the letter as a legal notice

Answer

It claims a group that never agreed, so the recipient may doubt who is complaining

Answer

It switches to third person, so the recipient may not know who is writing the letter

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Point of View in Formal Correspondence

Ways to Play

Device Games: Students play on their phones

Blast Go

Board Games: Teacher-led, projected to the class

Like what you see?

Zombie Escape

Avalanche

Maze Blast

Cave Climb

Blast Out

Mystery Auction

Tour Guide

Food Truck Rush

Tug of War

Bug Blast

Alien Blast

Glacier Rush

BlastRace

BlastQuiz

BlastBoard

Seek & Destroy

Mystery Blast

Checkers

Texas Hold 'Em

Da Bomb

Castle Siege

Hot Potato

Market Mayhem

King of the Hill

Bank Heist

Top Corner

Point of View in Formal Correspondence

Ways to Play

Device Games: Students play on their phones

Blast Go

Board Games: Teacher-led, projected to the class

Like what you see?

More like this

Zombie Escape

Avalanche

Maze Blast

Cave Climb

Blast Out

Mystery Auction

Tour Guide

Food Truck Rush

Tug of War

Bug Blast

Alien Blast

Glacier Rush

BlastRace

BlastQuiz

BlastBoard

Seek & Destroy

Mystery Blast

Checkers

Texas Hold 'Em

Da Bomb

Castle Siege

Hot Potato

Market Mayhem

King of the Hill

Bank Heist

Top Corner