A repair crew worked at Mrs. Delos Reyes' house on the morning of May 4. Later she found her gate open. A neighbor told her the crew left it open. Which claim can she not honestly make?

Ms. Rivera's phone line was dead for three days. She lost one online tutoring session worth PHP 500. Which sentence in her complaint to the provider would be dishonest?

A dealer's clerk told Mr. Uy only that the spare parts would be ordered. No delivery date was given. Which line of his complaint states more than he was told?

Only Mrs. Santos has complained about the flooded lane in Sitio Maligaya. She has not spoken to any neighbor about it. Which claim can she not honestly make?

The water district billed Ka Ernesto PHP 4,800 for one month, up from PHP 600. He does not know why the reading rose. Which sentence claims knowledge he does not have?

Ms. Lim phoned the Bayanihan Bus Lines office twice about a bag left on Bus 12. She never sent anything in writing. Which opening line of her complaint would be untrue?

A tricycle fell into an open ditch beside new drainage works on Rosal Street. The sender saw the open, unmarked ditch on Tuesday but never saw the digging. Which claim can she honestly make?

Mrs. Abad believes the field crew of the Mabini Water District misread her meter and overbilled her. Who is the right first recipient of her written complaint?

The city engineering office has not answered two letters about a broken streetlight on Sampaguita Street. Who should receive the third letter?

Mr. Tolentino sends his complaint to the water district and secretly copies the mayor's office, hiding that copy from the district. Which rule of ethical transmission does this break?

Mr. Basa received a neighbor's billing dispute by mistake. He wants to attach it to his own complaint as proof that others are affected. What should he do first?

An appliance dealer has not repaired a unit under warranty. Which closing line keeps the complaint firm without crossing into a threat?

A student signs his complaint to a telecom provider as "Legal Officer, Villamor Residences," though he holds no such post. Why is the letter unethical?

A conductor was rude to a passenger on Bus 12 of Bayanihan Bus Lines. She wants the behavior addressed in writing. Who is the right recipient?

Ana emails the water district about a leaking pipe and copies twelve neighbors who have no part in the matter. What is wrong with her copy list?

Which detail should Mrs. Cruz leave out of her complaint to an appliance dealer about an air conditioner that failed within the warranty period?

A complaint about a rude clerk asks the store to send the clerk's home address and mobile number. Why is that demand improper?

Mr. Yap's complaint about a delayed courier delivery explains that his neighbor's medicine was inside the same box. Which part should he cut from the letter?

A parent writes to the principal because her child's grades were posted on a public board. Which detail should her letter avoid printing?

A sender should remove another customer's account number before attaching that person's bill to her own letter of complaint.