Revising and Editing a Complaint Letter

Question 1

A letter to Barangay San Roque reads: "The streetlight on Mabini Lane has been dark since June 2. Our fiesta last month was a success. Children walk home from tutorial at 7 p.m." Which revision repairs coherence?

Accepted Answer

Delete the sentence about the fiesta, which has nothing to do with the dark streetlight.

Answer

Delete the sentence about the children, which repeats what the first sentence reports.

Answer

Move the sentence about the fiesta to the end so the letter closes on a warm note.

Answer

Change the date to "last month" so all three sentences use the same time expression.

Question 2

A complaint to Cavite Water District reads: "Our meter was read on April 8. The bill charges us for 40 cubic meters. We were away for the whole month." Which revision links the last two sentences?

Accepted Answer

Begin the last sentence with "However," so it contrasts with the amount billed.

Answer

Begin the last sentence with "Therefore," so it follows from the amount billed.

Answer

Begin the last sentence with "For example," so it illustrates the amount billed.

Answer

Begin the last sentence with "Meanwhile," so it runs beside the amount billed.

Question 3

A complaint to an appliance dealer reads: "The technician visited on May 3 and spoke with the branch manager. He said the unit would be replaced within a week. It has now been three weeks." Which revision repairs the unclear reference?

Accepted Answer

Replace "He" with "The branch manager" so the reader knows who made the promise.

Answer

Replace "It" with "The unit" so the reader knows which item is still missing.

Answer

Replace "He" with "They" so the sentence covers everyone at the branch office.

Answer

Replace "The technician" with "He" so both sentences open with the same word.

Question 4

A letter to the principal of Malaya National High School reads: "I am writing to report a problem with the Grade 9 canteen queue. It's super chaotic and the guards just don't care." Which revision fixes the register?

Accepted Answer

"The queue is disorderly, and the guards on duty do not manage it."

Answer

"The queue is a total mess, and the guards on duty ignore it completely."

Answer

"It's disorderly, and the guards on duty don't manage it at all."

Answer

"The queue is disorderly, and the guards there are the worst of all."

Question 5

A complaint from a homeowners' association reads: "We reported the broken gate on March 1. I have received no reply. Our residents now use the service entrance." Which revision fixes the shift in point of view?

Accepted Answer

Change "I have received" to "We have received" to match the rest of the letter.

Answer

Change "We reported" to "I reported" to match the signature at the bottom.

Answer

Change "Our residents" to "My neighbors" to match the writer's own experience.

Answer

Change "We reported" to "It was reported" to keep the whole letter impersonal.

Question 6

A complaint to Southbound Bus Lines reads: "The list of missing items ___ given to your dispatcher on July 4." Which form completes the sentence correctly?

Accepted Answer

was

Answer

were

Question 7

A complaint to Northgate Appliance Center reads: "I bought the electric fan on May 2. Two days later it stops working. Your service desk refused to test it." Which revision fixes the inconsistency of tense?

Accepted Answer

Change "it stops working" to "it stopped working".

Answer

Change "I bought" to "I buy".

Answer

Change "refused to test" to "refuses to test".

Answer

Change "it stops working" to "it is stopping".

Question 8

A complaint to Sta. Elena Water District ends: "Please cancel the PHP 1,480 charge and send a corrected bill by May 30." Which revision must be refused because it weakens the complaint?

Accepted Answer

"Please look into our account whenever your office has the time to do so."

Answer

"Please cancel the PHP 1,480 charge and send the corrected bill before May 30."

Answer

"We ask that the PHP 1,480 charge be canceled and a corrected bill sent by May 30."

Answer

"Kindly cancel the PHP 1,480 charge and issue a corrected bill on or before May 30."

Question 9

A complaint to Ridgeview Subdivision Association states: "The garbage truck has skipped Phase 2 for three straight weeks." Which revision must be refused because it removes the complaint?

Accepted Answer

"Garbage collection in our area could perhaps be reviewed at some point."

Answer

"The garbage truck has not collected in Phase 2 for three straight weeks."

Answer

"For three straight weeks, the garbage truck has skipped Phase 2 entirely."

Answer

"Phase 2 has had no garbage collection for three straight weeks running."

Question 10

Mrs. Reyes writes to a school principal about a PHP 800 tutorial fee that was never refunded after the tutorial was canceled. Which sentence best states her complaint?

Accepted Answer

"The PHP 800 tutorial fee has not been refunded, and I ask for it by June 15."

Answer

"Refund the PHP 800 at once or I will bring this to the division office."

Answer

"I know everyone is busy, so I will wait for whatever the school decides."

Answer

"I merely wish to say that school fees can be difficult for parents today."

Question 11

A letter to Metro Telecom Corp. reports that account 55-2291 had no internet service from June 3 to June 5. Which subject line fits that letter?

Accepted Answer

"No internet service on account 55-2291, June 3 to June 5"

Answer

"Inquiry about your internet plans and current promotional rates"

Answer

"A few thoughts from a long-time customer of your company"

Answer

"Request for an additional telephone line at our home address"

Question 12

A complaint to the city engineering office reads: "We wish to bring to your attention the open canal on Rizal Street. It's been like that for ages and nobody fixed it." Which revision keeps the diction consistent?

Accepted Answer

"It has remained uncovered since January, and no repair has been made."

Answer

"It has been that way for ages, and no repair has been made so far."

Answer

"It's been open since January, and nobody has repaired it until now."

Answer

"It has remained uncovered for quite a while, and nothing happened after."

Question 13

A complaint to Northgate Appliance Center reads: "Your repair team is useless and I will post this online." The refrigerator failed twice after repair. Which revision keeps the complaint firm without threatening?

Accepted Answer

"The unit failed twice after your repair, so I ask that it be replaced this week."

Answer

"The unit failed twice after your repair, and I will report you to the authorities."

Answer

"I am sure your team did its best, so I will not make an issue of the failures."

Answer

"Your repair team needs training, though I suppose such things happen to everyone."

Question 14

A complaint to Northgate Appliance Center reads: "The delivery was late. The delivery arrived three days after the promised date. The delivery did not arrive on time." Which revision repairs the writing without weakening it?

Accepted Answer

"The delivery arrived three days after the promised date."

Answer

"The delivery was late and did not arrive on the promised date."

Answer

"The delivery came a little after the date we had been promised."

Answer

"The delivery, which was late, arrived after the promised date."

Question 15

A complaint to Sta. Elena Water District reads: "We paid the April bill on April 7. Therefore, our service was cut on April 12." Which revision repairs the connection between the sentences?

Accepted Answer

Replace "Therefore" with "Even so".

Answer

Replace "Therefore" with "As a result".

Answer

Replace "Therefore" with "In addition".

Answer

Replace "Therefore" with "For instance".

Question 16

In a letter of complaint, a revision that improves the wording must still keep the specific failure, its effect and the remedy the sender asks for.

Accepted Answer

True

Answer

False

Question 17

A complaint to Malaya National High School reads: "Because the Grade 9 comfort room has had no water since Monday." Which revision fixes the sentence?

Accepted Answer

"The Grade 9 comfort room has had no water since Monday."

Answer

"Since the Grade 9 comfort room has had no water since Monday."

Answer

"Because of the lack of water in the Grade 9 comfort room since Monday."

Answer

"The Grade 9 comfort room, which has had no water since Monday."

Question 18

A complaint to Bayview Bus Lines about a canceled 6 a.m. trip on July 9 ends: "We hope something will be done." Which revision states a remedy the company can actually give?

Accepted Answer

"Please refund the PHP 950 fare for the canceled trip on July 9."

Answer

"Please make sure no bus company in this province cancels a trip again."

Answer

"Please have the national government review your permits within this month."

Answer

"Please assure our family that we will always be satisfied with your service."

Question 19

Mr. Dela Cruz writes to a barangay captain he has never met about drainage on Acacia Street that has been blocked since Monday. Which opening fits that relationship?

Accepted Answer

"I am writing to report that the drainage on Acacia Street has been blocked since Monday."

Answer

"Hi Cap, the drainage on Acacia Street has been blocked since Monday, please check."

Answer

"Pursuant to the foregoing, blocked drainage is hereby brought before your good office."

Answer

"I would never trouble you, but the drainage on Acacia Street may possibly be blocked."

Question 20

A complaint to Metro Telecom Corp. reads: "The technician came on June 6. The technician tested the line. The technician left without a report." Which revision improves cohesion?

Accepted Answer

"The technician came on June 6, tested the line, and left without a report."

Answer

"The technician came on June 6. He tested the line. The technician left without a report."

Answer

"The technician came on June 6, and the technician tested the line and then left."

Answer

"On June 6 a technician came. A technician tested the line. He then left the house."

BLASTROOM

BLASTROOM

BLASTROOM

Revising and Editing a Complaint Letter

Ways to Play

Device Games: Students play on their phones

Blast Go

Board Games: Teacher-led, projected to the class

Like what you see?

Zombie Escape

Avalanche

Maze Blast

Cave Climb

Blast Out

Mystery Auction

Tour Guide

Food Truck Rush

Tug of War

Bug Blast

Alien Blast

Glacier Rush

BlastRace

BlastQuiz

BlastBoard

Seek & Destroy

Mystery Blast

Checkers

Texas Hold 'Em

Da Bomb

Castle Siege

Hot Potato

Market Mayhem

King of the Hill

Bank Heist

Top Corner

Revising and Editing a Complaint Letter

Ways to Play

Device Games: Students play on their phones

Blast Go

Board Games: Teacher-led, projected to the class

Like what you see?

More like this

Zombie Escape

Avalanche

Maze Blast

Cave Climb

Blast Out

Mystery Auction

Tour Guide

Food Truck Rush

Tug of War

Bug Blast

Alien Blast

Glacier Rush

BlastRace

BlastQuiz

BlastBoard

Seek & Destroy

Mystery Blast

Checkers

Texas Hold 'Em

Da Bomb

Castle Siege

Hot Potato

Market Mayhem

King of the Hill

Bank Heist

Top Corner