Clear Requests and Remedies

Question 1

Barangay letter: "The streetlight at Rizal corner Mabini has been dark since 2 April. Two tricycle drivers have fallen there at night. Please have the light repaired before April ends." What remedy is requested?

Accepted Answer

Repair of the streetlight before the end of April

Answer

Payment for the injuries of the two tricycle drivers

Answer

An explanation of why the streetlight stopped working

Answer

A night patrol along Rizal and Mabini until April ends

Question 2

Bus company letter: "Bus 214 left Naga at 6:00 a.m. with a broken air-conditioner. Passengers rode four hours in the heat. I am asking for a partial refund of my PHP 620 fare." What is the remedy?

Accepted Answer

A partial refund of the PHP 620 fare

Answer

A written apology from the driver of Bus 214

Answer

A repair schedule for every bus leaving Naga

Answer

A record of the temperature inside Bus 214

Question 3

Principal's office letter: "The Grade 9 room fan has not worked since June. Students cannot hear over the open windows. My son sits at the back. Please have the fan replaced this quarter." Which sentence gives the effect?

Accepted Answer

Students cannot hear over the open windows.

Answer

The Grade 9 room fan has not worked since June.

Answer

Please have the fan replaced this quarter.

Answer

My son sits at the back.

Question 4

A telecom customer ends her letter: "Please do something about my internet." Why is this not a specific remedy?

Accepted Answer

It does not name the action she wants the provider to take.

Answer

It does not give the date her internet service slowed down.

Answer

It does not state how much she pays the provider each month.

Answer

It does not say which office of the provider should reply.

Question 5

A parent writes to a school canteen manager: "Please order the city government to inspect every canteen in our division." Why is this remedy unrealistic?

Accepted Answer

The manager cannot direct the city government to act.

Answer

The manager cannot receive a letter written by a parent.

Answer

The parent has not named the canteen she is complaining about.

Answer

The inspection would take longer than one school year.

Question 6

Water district letter: "Our block had no water for six days. We spent PHP 900 on bottled water. The pressure is still low at night. Thank you for your attention." What does this letter fail to do?

Accepted Answer

It never asks the water district to take any action.

Answer

It never states how long the water service was cut.

Answer

It never gives the cost the household had to carry.

Answer

It never mentions that the problem is still going on.

Question 7

A letter describes a leaking classroom roof but ends only with "Thank you for reading." Which closing adds a remedy?

Accepted Answer

May I ask that the roof be repaired before the rainy season begins?

Answer

May I say that the leak has troubled our class for many weeks?

Answer

May I add that the water now reaches the desks by the window?

Answer

May I note that the leak started after the storm last August?

Question 8

Which sentence asks an appliance dealer for the most specific remedy?

Accepted Answer

Please replace the defective rice cooker with the same model within seven days.

Answer

Please handle this matter about the rice cooker as soon as you are able.

Answer

Please give the problem with the rice cooker the attention it deserves.

Answer

Please make sure that customers like me are treated far better than this.

Question 9

A resident asks a subdivision association: "Please repave the whole village road network by tomorrow morning." Which fault does this remedy have?

Accepted Answer

The deadline it sets is impossible for the work described.

Answer

The action it names is too unclear for the office to follow.

Answer

The office it is sent to has no say over village roads.

Answer

The problem it reports is never named anywhere in it.

Question 10

A customer's letter to a telecom provider ends: "Please pass a law banning slow internet in our city." Why is this remedy wrong for this recipient?

Accepted Answer

Only lawmakers can pass a law, not a telecom provider.

Answer

Only a city office may receive letters about internet service.

Answer

Only a technician can measure the speed of a connection.

Answer

Only the customer can report the speed of her own line.

Question 11

Bus company letter: "My bag was left in Legazpi when Bus 71 unloaded at Daet on 5 May." Which remedy fits the failure reported?

Accepted Answer

Deliver the missing bag to my address in Daet this week.

Answer

Refund the fare I paid for my own seat on Bus 71.

Answer

Send me the list of the passengers who rode Bus 71.

Answer

Explain why Bus 71 reached Daet later than it had posted.

Question 12

A letter to a city engineering office reports a collapsed drainage cover on Bonifacio Street. Which request is within that office's power?

Accepted Answer

Replace the drainage cover on Bonifacio Street this month.

Answer

Fine the driver whose truck cracked the drainage cover.

Answer

Order the barangay to close Bonifacio Street to trucks.

Answer

Cancel the road tax paid by the residents of the street.

Question 13

Appliance dealer letter: "The washing machine you delivered on 8 June leaks at the hose. I have used it twice. I hope you understand my situation." What must the writer still add?

Accepted Answer

A clear request, such as repair or replacement of the machine

Answer

A longer account of how the leak was first noticed

Answer

A polite greeting before the first sentence of the letter

Answer

A statement of how much the washing machine had cost

Question 14

Which sentence to a water district is polite and still states the remedy clearly?

Accepted Answer

I would be grateful if the meter could be checked and corrected this week.

Answer

I would never wish to trouble your busy office over so small a matter.

Answer

I trust that your good office will know what is best to do about this.

Answer

I demand that your office correct this meter before I take other steps.

Question 15

A first letter to a water district reports a wrong bill of PHP 3,200. Which remedy sentence suits a first letter?

Accepted Answer

Please review the March reading and issue a corrected bill.

Answer

Please correct this bill at once or I will stop paying you.

Answer

Please explain why your office keeps overcharging our whole block.

Answer

Please tell me whether anyone there ever checks these readings.

Question 16

Which ending to a travel agency states a remedy rather than the writer's feelings?

Accepted Answer

Kindly refund the PHP 480 I paid for the canceled trip.

Answer

Kindly note how disappointed my family was about the trip.

Answer

Kindly understand how much we had looked forward to the trip.

Answer

Kindly see that the canceled trip upset our plans for the week.

Question 17

A parent asks a school principal: "Please raise the salary of our Grade 9 teachers." How should this remedy be judged?

Accepted Answer

Specific, but outside the principal's power to grant

Answer

Specific, and clearly within the principal's daily duties

Answer

Vague, because it does not name any group of teachers

Answer

Vague, because it does not say when the change should happen

Question 18

In a letter of complaint, where does the requested remedy usually appear?

Accepted Answer

After the problem and its effect have been stated

Answer

Before the problem is described in any detail

Answer

Inside the subject line at the top of the letter

Answer

After the closing and the sender's signature

Question 19

A letter of complaint must ask the recipient for a remedy, not only report the problem and its effect.

Accepted Answer

True

Answer

False

Question 20

Subject line: "Request for replacement of defective electric fan, Order 2291." What does this subject line tell the recipient?

Accepted Answer

The remedy the sender wants and the order it concerns

Answer

The date the fan was delivered and the sender's address

Answer

The price paid for the fan and the way it was paid

Answer

The name of the staff member who handled the sale

BLASTROOM

BLASTROOM

BLASTROOM

Clear Requests and Remedies

Ways to Play

Device Games: Students play on their phones

Blast Go

Board Games: Teacher-led, projected to the class

Like what you see?

Zombie Escape

Avalanche

Maze Blast

Cave Climb

Blast Out

Mystery Auction

Tour Guide

Food Truck Rush

Tug of War

Bug Blast

Alien Blast

Glacier Rush

BlastRace

BlastQuiz

BlastBoard

Seek & Destroy

Mystery Blast

Checkers

Texas Hold 'Em

Da Bomb

Castle Siege

Hot Potato

Market Mayhem

King of the Hill

Bank Heist

Top Corner

Clear Requests and Remedies

Ways to Play

Device Games: Students play on their phones

Blast Go

Board Games: Teacher-led, projected to the class

Like what you see?

More like this

Zombie Escape

Avalanche

Maze Blast

Cave Climb

Blast Out

Mystery Auction

Tour Guide

Food Truck Rush

Tug of War

Bug Blast

Alien Blast

Glacier Rush

BlastRace

BlastQuiz

BlastBoard

Seek & Destroy

Mystery Blast

Checkers

Texas Hold 'Em

Da Bomb

Castle Siege

Hot Potato

Market Mayhem

King of the Hill

Bank Heist

Top Corner