by BlastRoom
Judge whether a letter of complaint gives facts the recipient can verify and act on.
#complaints#matatag_english_9

20 questions
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A letter to a water district says: "Since June 12, our tap has run dry from 6 a.m. to noon daily." Which part of this could the district check in its own records?
A sender writes: "I bought an electric fan from your store last month and it stopped working after two weeks. Please replace it." Which detail must the letter add first?
Which sentence adds support to a complaint about a broken streetlight, instead of repeating the grievance?
A letter says: "Your billing added charges I never agreed to. Please refund them." Which missing detail keeps the telecom provider from acting on the complaint?
Which sentence in a complaint states something the recipient could check?
A sender complains that a repair shop returned a laptop still unfixed. Which detail would show that the shop failed to keep its agreement?
A complaint about a canceled bus trip already gives the date, ticket number and fare paid. Which added sentence gives the company nothing new to act on?
In a letter of complaint, a reference number lets the recipient trace the exact transaction being complained about.
A resident complains to a barangay office that garbage was not collected. Which detail best supports the complaint?
Which sentence states the sender's loss in a way an appliance dealer could verify?
A sender's only evidence is one dated photograph of a flooded lot. Which claim does that evidence honestly support?
A letter says: "A technician promised to return the following week, but nobody came." Which missing detail would let the provider check this?
Which sentence supports a complaint to a subdivision association, instead of repeating how the writer feels?
A complaint asks a school canteen to replace spoiled milk sold on August 12. Which detail does NOT support that request?
A parent complains that a school ID was paid for but never released. Which record would prove that the payment was made?
A letter states: "Our water bill tripled in July, though our household did not change." Which addition would make the complaint verifiable?
Which sentence belongs in the evidence part of a complaint about a delayed refund?
A letter to a city engineering office says three separate times that a road is dangerous. What does the complaint still need?
A sender complains that a courier lost a parcel. Which piece of evidence can the courier check against its own system?
"Your repair team has failed us again." Which sentence added after this turns the grievance into a supported complaint?
Crack the passcode before the zombies get in.

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Ethical Correspondence
20 questions