A resident writes to a water district: 'We know your repair crews are busy this week, but our block has had no water since Monday.' Which politeness strategy does the first part of this sentence use?

A customer writes to a telecom office: 'Could your office send a technician before Friday?' Which politeness strategy does this sentence use?

A homeowner writes to an electric cooperative: 'The reading for 12 March seems too high for a household of four.' Which politeness strategy does this sentence use?

A buyer writes to a courier company: 'The package was left at the wrong gate on 3 April.' Which politeness strategy does this sentence use?

A parent writes to a school principal: 'Thank you in advance for looking into this matter.' Which politeness strategy does this sentence use?

A commuter writes to a bus company: 'Your line has been dependable for years, which is why last week's delay surprised us.' Which politeness strategy does this sentence use?

A customer writes to an appliance dealer: 'I am asking for a replacement because the fan stopped working inside the warranty period.' Which politeness strategy does this sentence use?

A resident writes to a city engineering office: 'I am sorry to add to your office's workload with this letter.' Which politeness strategy does this sentence use?

A buyer writes to a hardware store: 'You may either repair the unit or return the PHP 3,450 we paid for it.' Which politeness strategy does this sentence use?

A tenant writes to a subdivision association: 'It is possible that I missed a notice about the new schedule.' Which politeness strategy does this sentence use?

A homeowner writes to a barangay office: 'Together, we can settle this before the school year ends.' Which politeness strategy does this sentence use?

A resident writes to a road contractor: 'Repair the road on Molave Street this week.' Which politeness strategy does this sentence use?

A customer writes to an appliance dealer: 'The unit was delivered with a dented door.' Which politeness strategy does this sentence use?

A parent writes to a school office: 'Your staff answered our first letter within two days, which we appreciated.' Which politeness strategy does this sentence use?

A subscriber writes to a cable provider: 'Would your office consider waiving the PHP 250 reconnection fee?' Which politeness strategy does this sentence use?

A traveler writes to a tour operator: 'We ask for a refund because the shuttle never reached the pickup point.' Which politeness strategy does this sentence use?

A Grade 9 student writes to the school principal about a ceiling fan that stopped working. Which sentence fits that relationship?

A homeowner writes to the barangay captain about a streetlight that has been dark for three weeks. Which sentence fits that relationship?

A customer was billed twice for the same month by a telecom company. Which sentence states the complaint politely and clearly?

A parent writes to a school canteen manager about juice that had turned sour last Tuesday. Which sentence fits that relationship?

A passenger's bag was left behind at a bus terminal. Which sentence asks for a remedy politely?

A household on Narra Street has had no water since Monday. Which sentence keeps the letter polite while stating the problem?

A buyer writes to an appliance dealer about an electric fan that stopped working in its second week. Which sentence is too indirect to state the complaint?

A tenant writes to a subdivision association about a blocked drainage canal. Which sentence is too blunt to be received well?

Two officers of the same school club write to each other about a storeroom key that was not returned. Which sentence fits that relationship?

Two neighbors who know each other well write about a generator that runs past midnight. Which sentence fits that closeness?

A student writes to a classmate who edits the school paper about an article that was left out. Which sentence is too stiff for that relationship?

A customer writes to a store manager she has never met. Which politeness strategy best fits the distance between them?

A commuter's second letter to a bus company must stay firm but polite. Which sentence goes too far?

A resident writes to a water district. Which sentence is so polite that it never states the complaint?

A parent writes to a school principal about a classroom roof that leaks. Which sentence is both polite and specific?

A customer complains to an internet provider about four days without service. Which polite sentence still leaves the remedy unclear?

A homeowner's letter to a city engineering office must stay firm without insulting anyone. Which sentence fails that test?

A tenant writes to a landlord about a broken gate lock. Which sentence is polite but leaves the landlord unsure what to do?

A sender wants to revise this line: 'Your lazy staff never answer the phone.' Which revision keeps the complaint firm without insulting anyone?

A shop owner softens a complaint about an order that arrived nine days late. Which version softens it so much that it no longer complains?

A resident writes to the city engineering office about an open manhole on Acacia Street. Which subject line is polite and specific?

A letter of complaint can stay polite and still name the exact date on which the service failed.

Beginning a threatening sentence with 'please' makes it suitable for a formal letter of complaint.

A customer ends a letter of complaint to a bus company. Which closing line is polite and suitable for a formal letter?