A water district gets this: "Our tap ran dry on July 8 and is still dry. Our store lost PHP 4,000 in sales. Please restore supply by Friday." What is the sender's main purpose?

Ms. Reyes sends this to a bus company: "May I know your fare for Baguio, your first trip each day, and whether students get a discount?" Which kind of letter is this?

An appliance dealer gets this: "The electric fan you delivered on March 3 rattles and stops after ten minutes. Please replace the unit this week." Which kind of letter is this?

A club adviser sends this to a principal: "Our science club would like to use the covered court on Saturday morning for a clean-up drive. May we have your permission?" Which kind of letter is this?

Mr. Lim paid PHP 1,500 for a phone line that was never activated. He addresses his letter to the barangay captain. Why will this letter fail?

The motor of a subdivision's shared water pump broke four days ago. Which recipient can actually resolve this?

A letter says: "Your delivery crew left our gate open again. This is the third time. I am very disappointed in your company." What is missing here?

A parent complains to a school principal about a hot, crowded afternoon class. Which remedy is within the principal's power to give?

What separates a letter of complaint from a plain letter of request?

What does a letter of inquiry ask the recipient to do that a letter of complaint does not?

A letter carries this subject line: "Undelivered order No. 4417, paid March 2". What does the subject line already give the recipient?

A telecom provider gets this: "I have been billed PHP 890 every month. Could you tell me what this monthly service fee covers?" What is this sender actually asking for?

A passenger's letter to a bus terminal manager got no reply after a month. Who should the follow-up letter address?

A complaint about a two-day outage states that PHP 2,300 of frozen goods spoiled. Why does the sender include this detail?

A sender's phone line has been dead since June 4. Which sentence states that complaint clearly?

A tenant's water bill is wrong. The building caretaker collects payments but does not read the meters. Who can correct the bill?

A subdivision guardhouse has never had a lamp. A letter asking the association to install one is which kind of letter?

A letter ends: "Please replace the damaged unit or refund PHP 6,499 within fifteen days." What makes this remedy a strong one?

A student's letter about a leaking classroom ceiling is addressed to the school canteen manager. What is the flaw in this letter?

A letter of complaint has done its job when the recipient understands which three things?