A letter to Barangay Kagawad Ruben Salas begins: "I am writing about the streetlight on Sampaguita Street, which has been dark since June 2." Which part of a complaint letter is this sentence?

Mrs. Delia Ocampo's letter states: "The unit arrived on July 8 with a cracked door and a dented side panel, as recorded on Delivery Receipt 4472." Which part of the letter is this sentence?

A letter reads: "Since the freezer does not cool, our sari-sari store lost PHP 3,500 in frozen goods and stayed closed for two days." Which part of a complaint letter does this sentence supply?

A letter to Mabuhay Appliance Center reads: "Please replace the unit or refund PHP 18,900 within fifteen days of this letter." Which part of a complaint letter is this sentence?

Mila's letter has four sentences: (1) We paid PHP 1,240 on May 5. (2) No water has reached Blk 4 Lot 9 since May 3. (3) We bought drinking water daily. (4) Please restore service by Friday. Which sentence should come last?

Jomar's letter has four sentences: (1) I missed two online classes. (2) I paid PHP 1,699 on May 28. (3) Our line has been dead since June 1. (4) Please reconnect it by June 20. Which sentence names the problem and belongs at the start?

Aida's letter opens: "Our garbage has not been collected on Guijo Street since July 5." Which sentence gives the supporting facts that should come next?

A letter body reads: "Please refund PHP 900. On July 2 the bus left Cubao 90 minutes late. My ticket number is 30871. We reached the pier after the last ferry sailed." Which sentence arrives in the wrong place?

A letter body reads: "We could not cook or bathe for three days. The water at Blk 7 stopped on June 3. Meter 88214 is under my name. Please restore service by June 20." Which sentence arrives in the wrong place?

A letter body reads: "Sales Invoice 2277 covers the unit. The warranty card lists one year of free service. The oven stopped heating on August 4. Please repair or replace it by August 20." Which sentence arrives in the wrong place?

A letter to Sierra Telecom reports that the line failed on May 2, that a technician came on May 6, that the line failed again on May 9, and that no one had returned by May 20. Which organizational pattern does the letter use?

A letter states that the leaking roof soaked two shelves of books, that the wet floor closed the reading corner, and that the damp smell kept pupils away. Which organizational pattern does the letter use?

A letter sets the signed contract beside the work delivered: 30 chairs ordered, 22 delivered; hardwood ordered, plywood delivered; July 1 promised, July 14 delivered. Which organizational pattern does the letter use?

Ramon writes to the Villa Aurora Homeowners Association: "Our subdivision gate has been broken for weeks. Please fix it soon." Which background detail does this complaint still need?

Northgate Water District bills and repairs the lines in Blk 7. Which request asks that office for a remedy it can actually give?

Mrs. Cruz is complaining to a school principal because the shuttle service was canceled twice this month. Which version fits a formal letter to a principal?

A sender was charged PHP 2,400 in July for a line canceled in May. Which opening states the complaint clearly and still stays polite?

Ella is complaining to Sierra Telecom about a charge on her own account. Which sentence must she leave out of the letter?

Mrs. Reyes is complaining about an oven that has never heated since delivery. Which line belongs in the subject line rather than in the body of her letter?

In a letter of complaint, the request for a remedy is placed after the facts and their effect have been stated.

A water district gets this: "Our tap ran dry on July 8 and is still dry. Our store lost PHP 4,000 in sales. Please restore supply by Friday." What is the sender's main purpose?

Ms. Reyes sends this to a bus company: "May I know your fare for Baguio, your first trip each day, and whether students get a discount?" Which kind of letter is this?

An appliance dealer gets this: "The electric fan you delivered on March 3 rattles and stops after ten minutes. Please replace the unit this week." Which kind of letter is this?

A club adviser sends this to a principal: "Our science club would like to use the covered court on Saturday morning for a clean-up drive. May we have your permission?" Which kind of letter is this?

Mr. Lim paid PHP 1,500 for a phone line that was never activated. He addresses his letter to the barangay captain. Why will this letter fail?

The motor of a subdivision's shared water pump broke four days ago. Which recipient can actually resolve this?

A letter says: "Your delivery crew left our gate open again. This is the third time. I am very disappointed in your company." What is missing here?

A parent complains to a school principal about a hot, crowded afternoon class. Which remedy is within the principal's power to give?

What separates a letter of complaint from a plain letter of request?

What does a letter of inquiry ask the recipient to do that a letter of complaint does not?

A letter carries this subject line: "Undelivered order No. 4417, paid March 2". What does the subject line already give the recipient?

A telecom provider gets this: "I have been billed PHP 890 every month. Could you tell me what this monthly service fee covers?" What is this sender actually asking for?

A passenger's letter to a bus terminal manager got no reply after a month. Who should the follow-up letter address?

A complaint about a two-day outage states that PHP 2,300 of frozen goods spoiled. Why does the sender include this detail?

A sender's phone line has been dead since June 4. Which sentence states that complaint clearly?

A tenant's water bill is wrong. The building caretaker collects payments but does not read the meters. Who can correct the bill?

A subdivision guardhouse has never had a lamp. A letter asking the association to install one is which kind of letter?

A letter ends: "Please replace the damaged unit or refund PHP 6,499 within fifteen days." What makes this remedy a strong one?

A student's letter about a leaking classroom ceiling is addressed to the school canteen manager. What is the flaw in this letter?

A letter of complaint has done its job when the recipient understands which three things?