Chapter 4 Last Mile Procedures + chapter 4 amzl

Question 1

What should the Helper do when the Driver is parking or reversing?

Accepted Answer

Get out of the delivery vehicle and look for clearance.

Answer

Stay seated and give the Driver a thumbs-up.

Answer

Stand directly behind the vehicle so the Driver can see you.

Answer

Open the cargo doors and start organizing packages.

Question 2

What is the only area that you can scan on a package label called?

Accepted Answer

Scannable Code.

Answer

The Important-Looking Rectangle.

Answer

The Barcode-ish Zone.

Answer

The Package's Favorite Square.

Question 3

What should you do when you finish loading your vehicle?

Accepted Answer

Wait for instructions from the Traffic Controller; all vehicles exit together at the same time.

Answer

Leave immediately so you beat everyone else out.

Answer

Honk twice and assume that means you're cleared to go.

Answer

Start driving slowly and let the Traffic Controller figure it out.

Question 4

What should you do if you have any questions or problems during loadout?

Accepted Answer

Find an Amazon Leadership and ask for assistance.

Answer

Ask the nearest package if it knows what to do.

Answer

Ignore it and hope the problem retires before you do.

Answer

Call the customer and ask them to contact the station.

Question 5

Which of these is a better photo of the delivery?

Accepted Answer

The picture on the right.

Answer

The picture on the left.

Answer

Whichever picture has the most dramatic lighting.

Answer

The one where the package is mostly hidden, for extra mystery.

Question 6

What should you refer to when looking for all of the delivery locations in the group?

Accepted Answer

The map of multi-location stops in the Amazon Delivery App.

Answer

The driver's memory from yesterday.

Answer

The customer's front-yard decorations.

Answer

A highly confident guess and positive vibes.

Question 7

What should you do before navigating to your next delivery?

Accepted Answer

Pull up the itinerary; locate packages for the next stop; ensure all packages in the cargo area are secured for transport.

Answer

Start navigating first and look for the packages once you arrive.

Answer

Throw the next packages in the cargo area and hope they settle themselves.

Answer

Check the weather, text your group chat, and then maybe open the itinerary.

Question 8

What app will be used to re-attempt a delivery?

Accepted Answer

Amazon Delivery App.

Answer

The Weather App.

Answer

The Calculator App.

Answer

Whatever app has the most reassuring icon.

Question 9

How do you find the “Re-attempt” option in Amazon Delivery App?

Accepted Answer

On the Summary tab of Itinerary, click Problems to open the problem list, then To Re-attempt.

Answer

Open Maps, shake the phone twice, and select Try Again.

Answer

Go to Customer Notes and select Re-attempt from the parking menu.

Answer

Close the app, reopen it, and wait for Re-attempt to appear by magic.

Question 10

During a rescue route, should each package be scanned individually or just scan the bags?

Accepted Answer

Scan each package individually, not bags.

Answer

Scan only the bags; the packages know they're inside.

Answer

Scan the first package and assume the rest will feel included.

Answer

Scan the bags first, then scan whichever packages look suspicious.

Question 11

What is the process to bring an undeliverable package back to the station?

Accepted Answer

RTS Process.

Answer

The Oops-And-Drive-Back Process.

Answer

The Package Return Victory Lap.

Answer

The Station Said 'Bring It Back' Process.

Question 12

Who determines if you can return to station?

Accepted Answer

Your DSP.

Answer

The customer.

Answer

The package itself.

Answer

Whoever has the loudest walkie-talkie.

Question 13

What should you do if your Amazon Delivery App is not working?

Accepted Answer

Soft close the app; relaunch; contact your DSP about a replacement device; try another device if it persists.

Answer

Restart the entire vehicle and hope the app respects the effort.

Answer

Keep tapping the screen until it becomes emotionally supportive.

Answer

Mark everything delivered and deal with the consequences later.

Question 14

Which of the following will be the most helpful when navigating apartment deliveries?

Accepted Answer

A map of the complex.

Answer

Calling Driver Support.

Answer

Texting the customer.

Answer

Asking another driver to find the apartment for you.

Question 15

Which of the following steps are part of the Return to Station (RTS) process?

Accepted Answer

Check in with your DSP, locate and notify the Amazon RTS leader, and return empty bags to the bag return rack.

Answer

Leave the packages in the vehicle for the next day's loadout.

Answer

Leave the packages with the Traffic Controller.

Answer

Return the packages without checking in with anyone.

Question 16

When capturing a Photo on Delivery (POD), which of the following steps must be completed?

Accepted Answer

No people in the photo, no identifiable information, do not hold the package, and make sure the photo is well-lit.

Answer

Hold the package in your hand so it is clearly visible.

Answer

Include the customer or their vehicle in the photo.

Answer

Take the photo from inside the delivery vehicle.

Question 17

Which of the following are appropriate locations to leave a package?

Accepted Answer

Front porch, door steps, and locker.

Answer

Mailbox, front porch, and door steps.

Answer

Mailbox and front porch only.

Answer

Anywhere that looks convenient.

Question 18

True or false: If the customer is not home, you should still maintain a professional demeanor?

Accepted Answer

True.

Answer

False.

Question 19

How do you check in as a Helper?

Accepted Answer

Ask the Driver to scan your QR code when you log in.

Answer

Scan the Driver's QR code and hope it recognizes your face.

Answer

Text the station that you have arrived and wait for a thumbs-up.

Answer

Take a picture of your badge and send it to the customer.

Question 20

True or false: The Driver should scan all packages for delivery at Group Stops.

Accepted Answer

False. Only scan the packages you are delivering. At Group Stops, packages are split between you and the Driver. The Driver should only scan packages they deliver using their device.

Answer

True. The Driver should scan every package so nobody gets left out.

Answer

True. One scan for the group stop is enough for everyone.

Answer

False. Nobody scans packages at Group Stops because the app already knows.

Question 21

True or false: Amazon owns all locker types that you may deliver to.

Accepted Answer

False. Amazon does not own all locker types that you may deliver to. Others include Luxer and Parcel Pending.

Answer

True. If there's a locker, Amazon owns it.

Answer

True. Amazon owns every locker except the suspicious ones.

Answer

False. The customer owns every locker and Amazon never does.

Question 22

What should you do if you are having trouble delivering packages to the garage?

Accepted Answer

Call or text the customer. Call Driver Support. Call the DSP.

Answer

Try the garage door code 0000 and then blame the garage.

Answer

Leave the package outside and tell the garage it had one job.

Answer

Call the customer's neighbor, then the weather service, then your mom.

Question 23

True or false: It is okay to leave the location after you leave the package in the garage.

Accepted Answer

False. Never leave the location until the garage door is closed.

Answer

True. Once the package is inside, your work here is done.

Answer

True. The garage can close itself eventually.

Answer

False. You have to wait until the customer comes outside and rates your delivery.

Question 24

If you have trouble entering a building with 1-Click access enabled, what should you do?

Accepted Answer

Call or text the customer. Call Driver Support if no responses from 2 attempts of contacting customers. Call your DSP if Driver Support can't address the problem.

Answer

Keep pressing 1-Click until the building realizes you are serious.

Answer

Leave the package at the door and call it a successful speed run.

Answer

Ask another delivery driver to unlock it with their personal magic key.

Question 25

True or false: You can pick up packages with USPS only if they have two barcodes.

Accepted Answer

True. You can pick up packages with USPS labels only if they have two barcodes.

Answer

False. One barcode is always enough.

Answer

True. But only if one barcode is upside down.

Answer

False. USPS packages are never allowed in the vehicle.

Question 26

What should you do if you find your vehicle is full?

Accepted Answer

If your vehicle is full, call your DSP for instructions before marking Cube Out.

Answer

Stack packages on the roof and hope aerodynamics handles it.

Answer

Mark Cube Out immediately and let future-you explain it.

Answer

Start delivering anyway and make the packages fight for cargo space.

Question 27

What should you do if you are having issues with the Amazon Locker?

Accepted Answer

Check the locker’s Help menu. If unresolved, call Driver Support. If still unresolved, mark Unable to deliver → Locker not working and return the package to the station.

Answer

Keep trying random buttons until the locker gives up.

Answer

Leave the package beside the locker and mark it delivered.

Answer

Call the customer and ask them to come to the station for their package.

Question 28

What should you do if you find a package that you couldn't deliver during your initial delivery attempt?

Accepted Answer

Re-attempt the delivery.

Answer

Leave the package at the station.

Answer

Take no further action.

Answer

Deliver the package the next day.

Question 29

Weapons are permitted in the workplace as long as you have a license or legal entitlement to carry them.

Accepted Answer

False.

Answer

True.

Chapter 4 Last Mile Procedures + chapter 4 amzl

Ways to Play

Device Games: Students play on their phones

Blast Go

Zombie Escape

Avalanche

Maze Blast

Cave Climb

Blast Out

Mystery Auction

Tour Guide

Food Truck Rush

Tug of War

Alien Blast

Glacier Rush

Board Games: Teacher-led, projected to the class

Like what you see?

More like this

Chapter 4 Last Mile Procedures + chapter 4 amzl

Ways to Play

Device Games: Students play on their phones

Blast Go

Zombie Escape

Avalanche

Maze Blast

Cave Climb

Blast Out

Mystery Auction

Tour Guide

Food Truck Rush

Tug of War

Alien Blast

Glacier Rush

Board Games: Teacher-led, projected to the class

Like what you see?

More like this

Bug Blast

BlastRace

BlastQuiz

BlastBoard

Seek & Destroy

Mystery Blast

Checkers

Texas Hold 'Em

Da Bomb

Castle Siege

Hot Potato

Market Mayhem

King of the Hill

Bank Heist

Top Corner