A supplier sends a purchasing agent a $200 gift card while bidding on a contract, and the firm's code bans vendor gifts. What action follows the code?

A receptionist can see a customer list that includes phone numbers and purchase history. What does an ethical privacy rule require?

A plant manager learns a machine guard is broken, but production is behind schedule. Under a safety code, what should happen first?

A buyer realizes her brother owns a vendor competing for her firm's order. What should she do before the firm chooses a vendor?

An ad says '50% off all backpacks,' but only one backpack style is discounted. What ethical problem is present?

A bakery's flour, rent, and wages all rise during the year, so it reviews its menu prices. What economic condition is the bakery responding to?

During a recession, a furniture store sees fewer customers buying sofas. What response best fits that condition?

A hotel has open front-desk jobs for weeks because most qualified applicants already have jobs. What labor condition is the hotel facing?

A bike shop planned to borrow money for a second location, but bank loan rates increased. What cost will rise if it borrows now?

A cafe imports espresso machines and must pay a new tariff on them. What immediate effect should the cafe plan for?

A drought cuts the orange crop, so a juice company can buy fewer oranges at higher prices. What market change is hitting the company?

A U.S. retailer pays a European supplier in euros. If the dollar weakens against the euro, what happens to the retailer's dollar cost?

A snowstorm is forecast, and a hardware store orders extra ice melt before customers arrive. What change is it anticipating?

A toy store earns most of its sales in November and December, so it schedules more cash for inventory in October. What pattern is it planning for?

Many coffee shops in one city sell similar drinks but compete with different brands, locations, and atmospheres. What market structure is this closest to?

Four national wireless carriers watch one another closely before changing unlimited-plan prices. What market structure is this closest to?

A city lets only one company provide tap water service, and a state board must approve the prices it charges. What structure is this closest to?

Hundreds of farms sell the same grade of corn, and no single farm can set the market price. What structure is this closest to?

A local owner pays fees to use the Subway brand, menu, and operating system. What business arrangement is this?

A landscaping business wants owners' personal savings protected from most business debts while profits can pass through to owners. What form fits best?

A government agency requires food makers to list ingredients and allergens on packages. What role is the government playing for firms?

A store manager writes next quarter's sales goals and budget before the quarter begins. What function of management is this?

After setting goals, a manager assigns employees to departments and decides who reports to each supervisor. What function is this?

A shift leader coaches a new cashier during a rush and motivates the team to keep lines moving. What function is this?

A manager compares actual sales with the budget and investigates why the store missed its target. What function is this?

A company leader sets long-term strategy for the whole firm and decides which new markets to enter. What level of management is this?

A shift supervisor directly oversees 18 cashiers. What term describes the number of workers who report directly to this supervisor?

An employee with a payroll question goes to her supervisor, who may take it to HR. What structure tells her whom to contact first?

A restaurant hires extra cooks, trains them on food safety, and schedules shifts for opening week. What business function handles these people decisions?

A shop reports sales revenue of $12,000, cost of goods sold of $5,000, and operating expenses of $3,000. What is net income?

A company has assets of $80,000 and liabilities of $30,000. What is owner's equity?

A store pays the same monthly rent whether it sells 10 jackets or 100 jackets. The rent is what kind of cost?

A food truck has fixed costs of $6,000 a month. Each meal sells for $20 and has $8 in variable cost. How many meals must it sell to break even?

A store starts March with $1,000 cash. Cash in will be $4,000 and cash out will be $6,000. What is ending cash for March?

A company owns a delivery van used in the business. On its balance sheet, the van is classified as what?

A shoe company starts selling through a national department store chain instead of only on its own website. Which P of the marketing mix changes?

A streaming app launches at $1 for the first month to gain users quickly, planning to raise the price later. What pricing strategy is this?

A sporting goods store surveys shoppers in its own aisles about a new sneaker display. What type of market research is this?

A manufacturer times each workstation so products move smoothly from one step to the next with less waiting. What operations goal is it improving?

A grocery store's system alerts managers when cereal stock falls to a reorder point. What process is being managed?

A restaurant chain wants one system to record each counter sale, update inventory, and print the customer's receipt. What system fits?

A sales team needs software that stores customer contacts, past orders, and follow-up notes. What system fits?

A company needs software to calculate employee wages, deductions, and direct deposits every two weeks. What system fits?

A manufacturer wants purchasing, inventory, production, and accounting data in one shared system. What system fits?

A wholesaler's website sells cases of paper towels only to restaurants and office supply stores. What e-commerce model is this?

A startup uses accounting software through a web browser instead of installing it on every office computer. What technology is it using?

An email appears to come from the CEO and asks an accounts clerk to wire money to a new bank account today. What security threat is this?

A company wants stolen passwords to be less useful by requiring a phone code after login. What control is it adding?

A business installs a tool that filters network traffic between its office network and the internet. What protection is this?

An online store encodes customer payment data so intercepted data cannot be read easily. What protection is being used?

An applicant is asked to bring a one-page summary of education, work history, and skills. What document is requested?

Before an interview, a job seeker sends a hotel a one-page document explaining why her experience fits one specific opening. What document is this?

An employer asks for names and contact information of people who can confirm an applicant's work habits. What are these people called?

A form asks an applicant for availability, work history, and a signature certifying the information is true. What hiring document is this?

An interviewer asks, 'Describe a time you handled an angry customer.' What interview type is being used?

A customer comes to the counter angry about a blender that stopped working in its second week. What should the associate do first?

A team is split over a work schedule. What communication behavior best helps solve the conflict?

A cashier is scheduled at 9:00, but the bus delay will make him late. What should he do first?

A coworker explains a new inventory app, and an employee repeats the steps back to confirm understanding. What skill is this?

A customer asks for product information the associate does not know. What should the associate do?